Change of Mind Returns
We accept change of mind returns within 30 days of purchase. To be eligible, items must be returned unused, unopened, and in their original packaging in a resaleable condition.
Return shipping costs for change of mind returns are the responsibility of the customer. We recommend using a tracked service as we cannot accept responsibility for items lost in return transit.
Once we receive and inspect the returned item, we will process a refund to your original payment method within 5 business days.
Defective or Damaged Items
If your item arrives defective or damaged, we will always make it right with a full refund or replacement, your choice. Please contact us within 30 days of receiving your order and include a photo of the item so we can resolve things quickly. In most cases we can sort it out without you needing to return the item at all.
Return shipping costs for defective or damaged items are covered by us.
How to Arrange a Return
Contact us before sending anything back so we can confirm eligibility and provide return instructions.
Your Consumer Rights
Our policy operates alongside your rights under the Australian Consumer Law. Nothing in this policy limits or excludes any rights or guarantees you are entitled to by law.